Read on as MSPs and Vendors chime on the ABCs of Customer Success..

Lifecycle Insights believes a rising tide lifts all ships. Our friends at Huntress does this not just with their services but with their education around best practices in cybersecurity. We invited them to help educate our audience with some tips around offense and defense in cybersecurity.

Cybersecurity Liability insurance policies and compliance standards require businesses to follow best practices around asset lifecycle management. Let’s answer the 3 most pressing questions. What is asset lifecycle management? Why should small businesses care? What are the best practices around asset lifecycle management?

“Process will set you free.” That is, once you master a task, you will be stuck performing it until such time as your build a process or procedure that will allow someone else to perform that task.

So many of our partners have asked for this; and we are excited to deliver! Introducing AIR – our Asset Insights Reporting Module.

Read the conversation between Art Gross of BSN and Alex Farling of Lifecycle Insights around addressing the human security element in a business review.

The best defense is a good offense . Offense wins games. Defense wins championships. In wildcard week in the NFL, you will hear these phrases out of every sports announcer. It is the chicken and egg analogy that does not just play out on the gridiron. Yesterday I had the same discussion about offense and defense for MSP’s.

How do your clients stack up? As an MSP, your tool stack is really the DNA of your business. It includes all of the tools you trust, understand, support, and troubleshoot.

Let me start by sharing a story from Literally: The Book on Customer Success for MSPs