Blogs
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3 Keys to Virtual Presentations
Top Tips for a Perfect “10” in online meetings/presentations The Prework The Day of The Content Set yourself up for success by following these tips for the 3 key elements for every virtual presentation/business meeting. The Prework Lighting: Ensure you are facing a light source. No back lighting. This reduces glare or “witness protection program”
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Strategic not Tactical business Reviews (part 3 of 3)
Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After tips to help you get the most out of the meeting) and the Components of a QBR (essential items to cover to ensure that you are bringing value to your
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Killer QBRs in 2021
Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…
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The Meat of a QBR
The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber Security Review. Today we are going to review the presentation of the material you laid out in your agenda, to ensure that you get the most out of the meeting.
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Why Lifecycle and Warranty are not the same thing
At Lifecycle Insights we sometimes hear the same questions over and over. Sometimes the answer is not a simple yes, no, or “do it that way” type statement. If a question is so complex that it deserves a better answer than one of those, I guess it makes sense to put virtual pen to virtual paper and really talk through the question and its answer.
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The Bookends of a QBR
Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”. My favorite, though, is “We produce our QBR differently based on
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8 Types of MSP Assessments
Looking for ways to deliver assessments as unique as your MSP? Your vCIO process is what drives your customer journey and their success. You need tools that allow you to manage your process but not mandate it.
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Data Quality – The Foundation
As an MSP, your reputation is only as good as your data. And after working with 100 vCIOs as they progress on their Strategic Business Review journey, we know that on average, the data doesn’t look good. If your data is suspect, your clients might question the quality of your services. Let’s start by considering
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True Confessions of a Former MSP (who was really a Sales Guy)
Now that I have sold my MSP, I have a confession to make. I am better at sales than I am at IT. (Thankfully I am also self-aware enough to know it, so I hired real IT professionals for my team.) As I chat with others in the channel, I have come to learn that this was not typical and many MSPs struggle to close sales.
