Top Tips for a Perfect “10” in online meetings/presentations The Prework The Day of The Content Set yourself up for success by following these tips for the 3 key elements for every virtual presentation/business meeting. The Prework Lighting: Ensure you are facing a light source. No back lighting. This reduces glare or “witness protection program” … Read more
Continuous Improvement
Strategic not Tactical business Reviews (part 3 of 3)
Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After tips to help you get the most out of the meeting) and the Components of a QBR (essential items to cover to ensure that you are bringing value to you … Read more
Killer QBRs in 2021
Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard … Read more
The Meat of a QBR
The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber Security Review. Today we are going to review the presentation of the material you laid out in your agenda, to ensure that you get the most out of the meeting. … Read more
The Bookends of a QBR
Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”. My favorite, though, is “We produce our QBR differently based o … Read more
CX = Sales
CX isn’t just industry jargon – it’s part of a well-implemented sales process. … Read more
