Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”. My favorite, though, is “We produce our QBR differently based o … Read more
QBR
Data Quality – The Foundation
As an MSP, your reputation is only as good as your data. And after working with 100 vCIOs as they progress on their Strategic Business Review journey, we know that on average, the data doesn’t look good. If your data is suspect, your clients might question the quality of your services. Let’s start by considering … Read more
CX = Sales
CX isn’t just industry jargon – it’s part of a well-implemented sales process. … Read more
#QBRevolved
If you read our blog post on the Evolution of an MSP, then you saw this image which portrays a linear progression. The goal of an MSP is for that progression to trend upward in terms of value-add and profit for both the MSP and its clients. … Read more
The Evolution of an MSP
As an MSP owner who has been into technology from a young age, I have always chuckled at this evolution of mankind visual. As tools helped humanity advance, our posture became upright. Then the further evolution of technology has seemingly reverted our posture having us hunched over a keyboard. … Read more
Time for an EOY qbr (lowercase intended)
Not only is it the season of thanks and the season of giving, it is also for many businesses the end of the fiscal year. An MSP who is a strategic business partner with its clients is well positioned to help their clients make the most of the season. … Read more
