Lifecycle Insights
Your MSP spending hours prepping for QBRs? Lifecycle Insights reduces that time to minutes.
The best defense is a good offense .
Offense wins games. Defense wins championships.
In wildcard week in the NFL, you will hear these phrases out of every sports announcer. It is the chicken and egg analogy that does not just play out on the gridiron.
Yesterday I had the same discussion about offense and defense for MSP’s. … Read more
How do your clients stack up? As an MSP, your tool stack is really the DNA of your business. It includes all of the tools you trust, understand, support, and troubleshoot. … Read more
Let me start by sharing a story from Literally: The Book on Customer Success for MSP … Read more
CS=CX+CO
As a former math teacher, when I first saw this equation, it spoke to me. I ran across it as I was doing research for the book Literally: The Book on Customer Success for MSPs. Gainsight, an industry leader in customer success tracking for SaaS companies, had used this to demonstrate why Customer Success is way more than Customer Experience. In a world of increasingly commoditized technology offerings, this is even truer for MSPs. … Read more
The numbers are in: A Customer Success program is a must!
In a world where many of the assets and services around technology are commoditized, customer success IS the value that managed service providers bring to the table. True Customer Success delivers value to clients by driving growth and progress toward their business goals. … Read more
Inspired by social threads where new and/or small MSPs are trying to figure out what attracts new clients and increases revenue…
I’ve been thinking about this topic for weeks now, ever since an episode of @Dave Sobel’s podcast “The Business of Tech” … Read more
You bet your assets we have the insights you need. Quick and quality QBR reports always up-to-date makes better business for you and your clients.
